Return/Refund Policy

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Your complete satisfaction is our ultimate goal. You may return any item shipped by, as long as it meets the following conditions:

  • You should return the item to us within 90 days of receipt.
  • Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact customer care for further assistance.

Return Shipping and Processing

If you still have the box your order arrived in, that is sufficient to make sure that your return arrives back at our distribution centre undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged in transit.

Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.

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